Terms and conditions for Cambridge Pro Clean explain the general terms that apply when you use our website or arrange cleaning services with us. Last updated: 15 September 2026. Any quotation, booking confirmation or written service agreement we provide may include additional terms specific to your booking.
1. About Cambridge Pro Clean
Cambridge Pro Clean provides professional cleaning services for homes, rental properties, offices and commercial premises in Cambridge and surrounding areas. Services may include domestic cleaning, deep cleaning, end of tenancy cleaning, office cleaning, commercial cleaning and other specialist cleaning services.
2. Quotations and bookings
Prices, scope of work, expected duration and any booking-specific requirements will be confirmed through a quotation, booking confirmation or other written communication. A quotation is based on the information provided to us and may need to be reviewed if the property condition, size, access requirements or requested work is materially different from what was described.
Please check the details of your quotation or booking confirmation carefully and contact us promptly if anything is incorrect.
3. Access to the property
The customer is responsible for providing safe and reasonable access to the property at the agreed time. Where keys, entry codes, parking instructions or access arrangements are required, these should be provided in advance. If our team cannot gain access, the booking may need to be rearranged.
4. Customer responsibilities
Please tell us before the service about any areas, surfaces, materials or items that require special care, are damaged, unusually fragile or should not be cleaned. Customers should secure valuables, important documents, medication and other sensitive personal belongings before cleaning begins.
The customer is also responsible for making us aware of any hazards that could affect the safety of our team or the safe completion of the service.
5. Cleaning services and results
We will carry out the agreed cleaning service with reasonable care and attention. Cleaning results can depend on factors such as the condition, age and material of surfaces, the level of soiling and whether staining or damage is permanent. We do not make guarantees that are not expressly confirmed in writing as part of the booking.
6. Changes, cancellations and rescheduling
If you need to change, cancel or reschedule a booking, please contact Cambridge Pro Clean as soon as possible. Any notice periods, charges or booking-specific cancellation terms that apply will be stated in your quotation, booking confirmation or other written agreement. Where no specific term has been agreed, we will discuss reasonable rearrangement options with you.
7. Payment
The price and payment arrangements for your service will be communicated before or at the time of booking. Where a deposit, staged payment or particular payment deadline applies, this will be stated in the quotation or booking confirmation. Please contact us promptly if you believe an invoice or payment request is incorrect.
8. Problems with a service
If you are unhappy with any part of a completed service, please contact us as soon as reasonably possible and explain the issue. We may ask for photographs or further information so we can understand the concern and decide the most appropriate next step.
9. Damage and existing condition
Please notify us of pre-existing damage, delicate finishes or items that require special handling before work begins. If you believe damage has occurred during a service, contact us promptly so the matter can be reviewed. Nothing in these terms excludes or limits liability where it would be unlawful to do so.
10. Website information
We aim to keep the information on this website accurate and up to date, but service descriptions, availability and other website content may change. Website content is provided for general information and does not replace the specific details contained in an accepted quotation or booking confirmation.
11. Privacy
Information you provide when making an enquiry or booking is handled in accordance with our Privacy Policy.
12. Terms and conditions and your legal rights
These terms do not seek to exclude or restrict rights that cannot lawfully be excluded under applicable UK law. If a booking is subject to additional written terms, those terms should be read together with this page. For general guidance on consumer rights and services, see GOV.UK consumer protection rights.
13. Changes to these terms and conditions
We may update these Terms & Conditions when our services, website or operating arrangements change. The latest version will be published on this page with the date of the most recent update.
14. Contact Cambridge Pro Clean
If you have a question about these terms or a cleaning booking, contact us by email at infos@cambridgeproclean.co.uk, call 073 5903 6102, or use our contact page.