Privacy policy for Cambridge Pro Clean explains how we collect, use and protect personal information when you visit our website, contact us, request a cleaning quote or arrange a cleaning service. Last updated: 15 September 2026.
1. Who we are
Cambridge Pro Clean provides professional cleaning services for homes, rental properties, offices and commercial premises in Cambridge and surrounding areas. Our website is www.cambridgeproclean.co.uk.
2. Information we may collect
We may collect personal information that you provide when you contact us, submit an enquiry, request a quotation or arrange a service. This may include your name, email address, telephone number, postcode or property address, property type, cleaning requirements, preferred dates or times, access information and any message or other details you choose to provide.
When you use the website, certain technical information may also be generated automatically, such as your IP address, browser or device information, page requests, security logs and cookie-related information.
3. How we use your information
We may use personal information to respond to enquiries, prepare quotations, arrange and provide cleaning services, communicate about bookings, manage customer service issues, maintain business records, protect the website from misuse, improve our services and comply with legal or regulatory requirements.
4. Lawful bases for using personal information
Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to meet a legal obligation, for our legitimate business interests where those interests do not override your rights, or with your consent where consent is the appropriate basis.
5. Quotes, enquiries and contact forms
When you use our contact or quote forms, we use the information you submit to understand your cleaning requirements and respond to you. Quote requests may include details such as property type, bedrooms, bathrooms, preferred cleaning frequency, property condition, requested extras, preferred dates and access information.
6. Sharing personal information
We may share personal information only where reasonably necessary to operate our business or provide our services. This can include website hosting and technical providers, email or communications providers, form and IT service providers, accounting or professional advisers where relevant, and public authorities where disclosure is required by law. We expect service providers handling personal information on our behalf to protect it appropriately.
7. Cookies and website technology
Our website may use cookies or similar technologies that are necessary for website functionality, security, forms or user preferences. Where non-essential cookies or technologies require consent, they should only be used in accordance with the consent choices available on the website.
8. Embedded content and external websites
Some pages may contain links to or content from third-party websites. Those third parties are responsible for their own privacy practices, and their privacy notices should be reviewed before providing personal information to them.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining appropriate business records, resolving disputes and meeting legal, accounting or reporting requirements. The appropriate retention period can depend on the type of information and why it is being used.
10. Keeping information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website or electronic transmission can be guaranteed to be completely secure, so customers should avoid sending unnecessary sensitive information through general website forms or email.
11. International data processing
Some technology or service providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used where required by applicable data protection law.
12. Privacy policy and your data protection rights
Depending on the circumstances and applicable law, you may have rights relating to access, correction, erasure, restriction, objection and portability of your personal information. Where processing is based on consent, you may also be able to withdraw that consent. Some rights are subject to legal conditions or exemptions.
You can read more about data protection rights and privacy information on the Information Commissioner’s Office website.
13. Privacy policy enquiries and complaints
If you have a question about this privacy policy or how Cambridge Pro Clean handles your personal information, email infos@cambridgeproclean.co.uk, call 073 5903 6102, or use our contact page.
If you remain concerned about how your information has been handled, you may also have the right to raise a concern with the Information Commissioner’s Office.
14. Changes to this privacy policy
We may update this privacy policy when our services, website, technology or legal requirements change. The latest version will be published on this page with the date of the most recent update.